General Manager (m/f/d) Malaysia

We are looking for a

General Manager (m/f/d) Malaysia

located in our Kuala Lumpur office

Overview:

The General Manager of AVIAREPS Malaysia is responsible for overseeing the overall operations, business development, and strategic direction of the office. This role requires a seasoned leader with extensive experience in the travel and aviation industry, particularly in the General Sales Agent (GSA) model, to drive business growth and develop strong relationships with clients.

Key Responsibilities:

1. Business Development

• Drive business growth and market expansion by identifying new business opportunities and expanding client portfolios not limited to within the aviation, tourism, and hospitality sectors
• Lead initiatives to retain existing clients and secure new airline and tourism representation contracts
• Develop and implement strategies to achieve revenue targets
• Craft and oversee the creation of compelling RFPs to attract and gain new clients

 2. Operational Management

• Oversee day-to-day operations, ensuring efficiency, productivity, and compliance with company policies
• Ensure the office operates within budget while optimizing resources and controlling costs
• Manage vendor relationships and office infrastructure, including IT systems

 3. Client Relationships, Reporting & Communication

• Build and maintain strong relationships with key stakeholders, clients, and business partners
• Act as the main point of contact for airline and tourism clients, ensuring all deliverables are met
• Provide regular performance reports to clients and the regional director, ensuring transparent and proactive communication
• Present business performance updates and recommendations during client meetings and reviews

 4. GSA Representation

• Oversee GSA services for airline clients, ensuring seamless sales, ticketing, and distribution
• Develop and implement initiatives to drive ticket sales, maximize revenue, and enhance brand visibility in the region

 5. Team Leadership

• Lead and manage the Malaysian team, fostering a positive and high-performing work environment
• Provide training, mentorship, and career development opportunities for staff
• Align the team’s efforts with company goals and monitor their performance against set objectives

 6. Strategic Planning

• Collaborate with the regional and global leadership teams to align business strategies with AVIAREPS' overall goals
• Analyze market trends and performance data to identify areas for growth and improvement
• Develop and implement long-term plans to sustain profitability and market leadership

 7. Financial Management

• Monitor financial performance, ensuring profitability and controlling expenses
• Prepare financial reports, budgets, and forecasts for the office
• Ensure compliance with local regulations and company financial policies

 8. Marketing & Sales Support

• Develop sales and marketing strategies to support client airlines and tourism boards in reaching their market goals
• Support sales teams by providing insights, market intelligence, and guidance on customer engagement strategies

Your Qualifications:

• Bachelor’s degree in Business, Aviation, Tourism, or related field
• Minimum of 10 years of experience in a senior sales/marketing position in the travel, aviation, or GSA sector, with at least 5 years in a leadership role
• Proven experience in managing GSA operations, client relationship management, and business development
• Proven track record of managing a profitable business unit and achieving sales targets
• Excellent communication and negotiation skills, with the ability to influence and build relationships with clients and stakeholders
• Strong leadership skills with experience managing diverse teams
• Knowledge of the Malaysia aviation market and GSA model is highly preferred
• Proficiency in financial management, including budgeting and forecasting

 Additional Requirements

• Ability to travel as required to meet with clients, partners, and attend industry events
• Strong understanding of the Malaysian regulatory environment related to aviation and travel

Our Offer:

• Competitive Compensation: Enjoy performance-based incentives
• Leadership Opportunity: Be in charge of AVIAREPS Malaysia as the General Manager, shaping the strategies and driving success in a dynamic and high-potential market
• Global Exposure: Be part of a leading global organisation in aviation, tourism, and hospitality representation, with a presence in 68 countries around the globe
• Collaborative Environment: Work with a passionate and supportive global team
• Professional Growth: Gain unparalleled experience and get access to global industry networks to elevate your career
• Travel Opportunities: Represent the company and our clients at events and meetings locally and internationally
• Supportive Resources: Access to advanced tools, training, and support to ensure your success in this role